Cancellation & Refund Policy

Cancelling Your Booking

We understand that travel plans can change. If you need to cancel a confirmed booking, notify us in writing at info@kasiafricasafari.co.za as early as possible. Because we pay guides, lodges, park permits, and transport partners in advance to secure your spot, cancellation fees increase the closer your cancellation is to the departure date.

The remaining balance, where applicable, is refunded to your original payment method. Bookings with non-refundable third-party components (see below) may carry additional deductions regardless of notice period.

Non-Refundable Items

Certain costs are paid to third parties at the time of booking and are non-refundable once confirmed, even outside the standard cancellation window. These typically include:

• National park and conservancy entry permits
• Domestic flights and scheduled transfers booked on your behalf
• Fly-in safari lodge deposits with independent cancellation terms
• Third-party activity bookings confirmed with external operators

Changing Your Travel Dates

If you'd prefer to rebook rather than cancel outright, contact us as soon as possible. Date changes requested 60 days or more before your original departure are usually accommodated free of charge, subject to availability on the new date. Changes requested inside 60 days are treated as a cancellation and rebooking, and may incur the applicable fee from the table above.

If Kasi Africa Safari Cancels a Tour

On rare occasions we may need to cancel or reschedule a tour — for example due to severe weather, safety advisories, or a tour not reaching its minimum group size. In these cases, you will be offered, at no extra cost, either:

• A full refund of amounts paid for the affected tour, or
• The option to rebook on an alternative date or equivalent experience

How Refunds Are Processed

Approved refunds are processed back to your original payment method within 14 business days of the refund being confirmed. Refunds to bank accounts (for transfer-based payments) may take a few additional business days depending on your bank. You will receive an email confirmation once your refund has been issued.

Travel Insurance

We strongly recommend all travellers take out comprehensive travel insurance, including trip cancellation and interruption cover, at the time of booking. Insurance can help recover cancellation fees in circumstances covered by your policy, such as illness, injury, or family emergencies.

Questions About This Policy

This page summarises the cancellation terms that also form part of our Terms of Service. If anything is unclear, or you'd like to discuss a specific booking, our team is happy to help — reach us at info@kasiafricasafari.co.za or via our Contact Us page.